Terms & Conditions

Definitions

“You” or “Buyer” shall mean the person, firm or company with whom the contract is made.

“The Order” or “Goods” shall mean any goods being subject to an Order by You the Buyer.

“We”, “Us” or “Our” shall mean Laser Hill Creations (www.laserhill.co.uk).

INTRODUCTION

You may access all areas of this website without registering your details with us.  When you access and use www.laserhill.co.uk (the website), you are subject to the terms and conditions outlined on this page.  You agree not to use the website for any illegal or unlawful acts, by using the site you accept and agree to adhere to the terms and conditions outlined here.  If you do not agree to the terms and conditions, you must not use the Website. 

Laser Hill Creations may change its terms and conditions from time to time, by updating or varying content of this page.  Please check the latest version whenever you visit.  We reserve the right to update at any time and without prior notice.

Affiliated sites

We are associated with, and operate the following social media pages only: 

Links to Third Party Websites

Laser Hill Creations often uses links to other websites; these websites are owned, maintained and operated by third parties.  Therefore, Laser Hill Creations cannot be held responsible for any information, subject or availability disclosed by such sites.  We shall not be liable in any way for the loss or damage which you may suffer by using such sites.

Copyright

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that are contained on this Website may be protected by Laser Hill Creations or third party Copyrights, Trademarks, Service marks, Patents or other Proprietary Rights and Laws.  You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these property rights.

We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

ORDERING FROM US

We aim to despatch orders within 2-3 working days (Monday – Friday exc bank holidays). All orders will be despatched via various options:- Royal Mail 1st class post, signed for 1st class service or a guaranteed service provided by Royal Mail. We also offer an option of delivery by Evri, by clicking the Evri service you agree to your contact details being shared with a third party.

During peak times Laser Hill Creations may have to extend lead times to a more realistic time based solely on demand. 

Should you require your sooner pleases contact us before placing the order, in most cases we will be able to accommodate your request.  Please ensure you highlight your request by again repeating it in the ‘Order Comments’ at ‘checkout’.  All orders placed before, unless pre notified by us, will not be affected by any adjusted lead time.

Materials

We use a wide verity of materials to create our products; these materials range from food safe Acrylics, Acrylic Laminates, Mylar Plastics, Vinyl, Paper, Cardstock, MDF, Plywood, PLA 3d Printing Filament, Edible Icing Sheets & Metals & Adhesives.  

All Our 3mm acrylics we use are food safe to ISO9001 standard. Our 1.5mm laminated acrylics, all woods (MDF & Plywood), Cardstock, PLA 3d Filament & Metals have not gone through the food safely certification, therefore these materials are classed are NON FOOD SAFE. Please ensure when purchasing any of the materials as cake toppers we would advise wrapping the spike (rod) with a food safe wrapping before use. 

Please be aware that all our products which may come into contact with food (i.e. Cake Toppers, Monograms, Stencils & Embossers) are NOT made in a food safe environment, therefore we would advise cleaning the item/s with a food safe cleaner before use. 

Although we make every effort to illustrate and describe the product accurately, we cannot be held responsible for the natural look or imperfections of our wooden and slate product range.   The buyer must understand that each piece of wooden is different and that variances of the product are uncontrollable. 

Product description

We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct.  However, colour depiction on computer monitor and television screens vary from screen to screen.  This may cause a slight difference from the on screen product to the actual product.  We advise contacting us and requesting a sample if uncertain.

Placing your order

When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email.  This will list the products you have ordered.  Please note that your completion of the online checkout process does not constitute our acceptance of your order.  Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and www.laserhill.co.uk is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.  


From time to time, we may not be able to accept an order for the following reasons:

  • If, unfortunately, we do not have your chosen goods in stock.
  • Where we cannot obtain authorisation for your payment.
  • If there has been a pricing or product description error.
  • If you do not meet any eligibility criteria set out in our terms and conditions.
  • If the order for personalised products contains reference to any Copyright information where you have not obtained permission.
  • If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. 

You agree not to use us directly or indirectly for any unlawful purpose.  You also agree not to upload, email, use any images, or other Copyright material without the express permission of the owner.

We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights. 

Personalised products

We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, subject to stock availability.  Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you.  All verifications will receive a ‘manual verification required’ email; this email will require you to approve a design before we can continue with your order to manufacture.  Failure to respond to this or any other communication sent by us may result in your order arriving outside our lead time.  Laser Hill Creations cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you at ‘checkout’.

Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.  You can only make changes to your order whilst its status on your ‘Order Status’ located in ‘My Account’ is marked as ‘Awaiting Fulfilment’, changes to your order can be made by contacting us via email; sales@laserhill.co.uk

All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design. For example…

If the text entered is in full capitals, full capitals will be used. The same with date formats, ages (number/wording), names etc.   

If you are uploading a photo or scanned images, they must be in JPEG format.  Any other format such as PDFs, PNG, or Vector formats may be accepted via email at sales@laserhill.co.uk.

Credit/Debit card payments

Laser Hill Creations  do not store any credit/debit card details on its system. All our payments are accepted via a third party payment provider, www.paypal.com, & Stripe. Please see the terms of use are outlined by each provider on their sites. 

Postage and Packaging

All prices are shown exclusive of postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage. Please See our Delivery Options page for the current rates.

Value Added Tax 

Laser Hill Creations are current not VAT registered, so all product prices listed & sold are exempt from VAT.

Company information

Laser Hill Creations  – 51 Fennec Drive, Gateford, Worksop, Nottinghamshire, S81 8GZ, UK.

Delivery/Shipping

All our products are sent via Royal Mail or Evri, our website postage calculator is configured to a Royal Mail weight and size format, or with Evri it is based on the value of your order.   Laser Hill Creations reserves the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change.   Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email.

Circumstances beyond our control

Neither we, nor any courier service provider that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control.  These circumstances are to include, but not be limited to, ill health , any adverse weather conditions such as; snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

Returns, Cancellations and Refunds 

Laser Hill Creations provides bespoke and personalised products.  Laser Hill Creations is therefore unable to take returns or offer refunds on personalised goods.  This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.Please contact us for our return address and further instructions for returning goods – Customers can contact us via our ‘contact us‘ page or email: sales@laserhill.co.uk.

*Please note: Customers are liable for the costs of returning goods to us via a traceable/proof of posting method.  

Once the returned items have been received, we will an email confirming receipt and begin the refund process. We aim to issue refunds within 5 business days. Orders will only be refunded to the payment method used to make the purchase. *Please note, refunds can take a further 5 business days to return back into the account.

If goods are faulty or you believe a mistake has been made with your order, please contact us within 14 days of receipt. We will be happy to assist and resolve via a replacement or refund for the faulty item.

Cancellations must be requested via our ‘contact us‘ page or email. If your order has already been dispatched before a cancellation can be actioned you will be liable for the costs of returning goods to us via a traceable/proof of posting method.   

This returns policy does not affect your statutory rights.

Lost/Non arrivals

All orders are expected to arrive at the shipping address provided no later than 5 business days after the ‘shipped’ notification email, this will be extended in seasonal peak times to 8 business days.

If your order has not arrived within 5 days of the ‘shipped’ notification please inform us with your order number: sales@laserhill.co.uk

Orders that fail to arrive at their destination after 15 calendar days will be treated as lost.  

Customers must contact us within 21 calendar days of the ‘shipped’ notification to be eligible for a refund, after this time store credit may be offered at our discretion.

Please note; It is common for the address or postcode to be incorrect at the time of ordering on third party payment platforms (e.g. Paypal). Please ensure you have provided us with the correct address and postcode. We will not accept any liability for orders being despatched to an incorrect address.

Damaged

In the unlikely event of our products arriving damaged or faulty, please contact us immediately. We will require a picture of the damage to the item/s with the orginal packaging in order to offer a replacement. We will endeavour to sent out a replacement the same day, of contacted before 1pm. If a replacement isn’t required then options of a credit or refund will be arranged.

Contacting us

If there are any other questions you may have, please contact us using the information below: