Privacy Policy

Introduction

Laser Hill Creations is a small family run company specialising in laser cut cake toppers and gifts. Our registered address is : 

27 Yellowhammer Drive, Gateford, Worksop, S81 8WD.

We have a registered Website & media pages on Facebook & Instagram, address and link are as follows:

www.laserhill.co.uk

www.facebook.com/laserhillcreations

www.instagram.com/laserhillcreations

We are committed to respecting the privacy rights of visitors to its Site. This privacy notice explains how we collect, store and use personal data about you when you visit this Site, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. Words used in this privacy notice have the same meaning as is attributed to them in the Laser Hill Creations Terms of Use.

What Personal Information Do We Collect About You?

When you access and move around our website, www.laserhill.co.uk, register an Account with Laser Hill Creations or purchase a Product from Laser Hill Creations we may collect some or all of the following personal data about you:

  • A username and password;
  • Name;
  • Billing and Delivery Addresses, Email Address and Phone Number(s);
  • Payment Method (typically credit card or debit card) details;
  • Your Images and other User Content;
  • Correspondence with and from Laser Hill Creations;
  • Your preferences about receiving communications from Laser Hill Creations;
  • information about your use of Laser Hill Creations and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product). We will not use this information for anything other than providing the Services for which the information was supplied.

How Do We Use Your Personal Information?

Your personal data will be collected, processed, stored and used by us, we DO NOT have any subsidiary and/or affiliated companies and your date will NOT be passed on to any other promotional companies. 

When you sign up to Laser Hill Creations and agree to our terms and conditions, we need to process certain data that allows Laser Hill Creations:

  • to provide the Laser Hill Creations service to you in accordance with our agreement;
  • to create personalised Products selected by you;
  • to associate your Account, and your Product purchases, with you, and to verify your identity;
  • if you elect to store an encrypted Payment Method with us, to associate that Payment Method with you when you place an order;
  • to tailor aspects of Laser Hill Creations (including its search function and offers) to you;
  • to process payments you make for Products;
  • to pass your Product order for delivery by third party deliverers engaged by us;
  • to provide customer support and improve your customer experience;
  • to contact you by email and mobile communication (such as text (SMS) and “push” notification) in relation to the products or services you have purchased.

We currently will not used your data and communication information for sending offers and products. The current default setting when your set up an account, or purchase from us, is that no further communication, without consent, will be made. 

For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes. We would also use this data in connection with the prevention and detection of fraud and other crime.

If you elect to store a Payment Method with us, that Payment Method will not in fact be stored by Laser Hill Creations itself, but instead it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Laser Hill Creations order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site, or contact us. We have SSL in place with the highest encryption standards being used which is making use of the extra level of protection so nobody can get between your site and the collection of data.

If you are asked to provide a phone number for a Product you are ordering, note that the phone number will be provided to the deliverer of your order – to assist with the delivery process. We may use automatically collect anonymous information about your use of Laser Hill Creations. For example, we may automatically log which parts of Laser Hill Creations you access, which web browser you deploy and the website from which you linked to Laser Hill Creations. You cannot be identified from any of this information. It enables us to compile statistics about the use of Laser Hill Creations and to help target aspects of Laser Hill Creations.

Disclosing Your Personal Data

We will not disclose any of your personal data, including deliverers and payment service providers, under contract with us. To enable us to provide our service, we share data with the following categories of organisations:

  • Information technology (hardware and software) companies
  • Payment processing companies

We will not share your data with any other categories of organisation without your permission unless:

  • we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
  • we are in negotiations with a third party for the sale or purchase of any of Laser Hill Creations’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Laser Hill Creations or substantially all of its assets, is acquired by a third party, in which case personal data held by Laser Hill Creations about its customers will be one of the transferred assets; or
  • We wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

We do have a Gallery page where pictures of customers cake will be displayed with one or more of our products. Authorisation to use any picture will be sort for before uploading. Also we may ask to add a business name, website or media page link to the picture, this again will only happen post authorisation. 

Personalised toppers. All pictures of our personalised toppers will be uploaded to our Sites after despatch. All designs and copyright are owned by Laser Hill Creations. If they is any reason why the product you have purchased you don not wish to upload onto may of our pages, please contact us with you’re request.

Marketing Preferences

We will not send any information out regarding new products or offers to any of the communication information we hold, unless we have authorisation to do so from yourself. The default setting when purchasing or setting up an account with Laser Hill Creations, is NO further correspondence will be made.

If you choose to accept marketing where highlighted on the Site (On the account set up page & checkout Page), then, from time to time you may received an email regarding any new offers and products we have as well as information regarding closures and holidays, plus any changes to pricing, T&C’s and this Privacy policy.

However, customer how follow or like our Facebook page; www.facebook.com/laserhillcreations &/or our Instagram account @laserhillcreations, may received new product information, holiday and closure dates via the messaging service on the page.

When you sign up, we will ask you if you’d like to receive information about other products and services via email. You can change your preferences at anytime on the Account Details page. Alternatively, you can click “Unsubscribe” on any email you receive at anytime.

When you make a purchase or when we have important information to tell you about your account, you will receive service messages to keep you up to date.

Data Retention

If you have not logged into your account for 40 months, your personal details and any photos or other content will be deleted. We retain other minimal data for tax, anti-fraud and other purposes in accordance with our data retention policy.

Your Rights

Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:

  • The right to receive a copy of your data free of charge (know as a Subject Access Request)
  • The right to receive certain data in an electronic format that can be given to another provider (a portability request)
  • The right to have data corrected if it is inaccurate
  • The right to ask us to stop processing or object to processing under certain circumstances
  • The right to ask us to erase data in certain circumstances
  • The right to withdraw consent at any time when that is the legal basis for our processing

To discuss any of these rights, please contact us.

Laser Hill Creations email or by post at our registered office.

Additionally, you have the right to lodge a complaint with the Data Protection regulator. In our case, this is the Information Commissioner’s Office in the UK. Details of how to contact them can be found at ICO.org.uk.

Links To Third Party Sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

Security

We employ significant technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:

  • ensure no-one else uses Laser Hill Creations through your Account;
  • log off or exit from your Laser Hill Creations Account when not using it;
  • keep your password or other access information secret;
  • use different passwords for different services you use online
  • ensure you’re using the most up-to-date versions of your software.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

Deceptive emails

We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this notice

This privacy notice was last updated on 20 May 2020 Please check back regularly to keep informed of changes to this Notice.