Returns Policy

Returns Policy

Introduction

At Laserhill Creations, we are committed to ensuring our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your order, we offer a straightforward returns policy to make the process as easy as possible. This policy complies with UK consumer rights and regulations.

Eligibility for Returns

  • Time Frame: Items must be returned within 14 days of receipt.
  • Condition: Products must be returned in their original condition, unworn, unused, and with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods such as edibles
  • Personalised items or custom orders
  • Gift cards and downloadable software

Return Process

  1. Initiate Return: Contact our customer service team at admin@laserhill.co.uk with your order number and reason for return.
  2. Receive Authorisation: Our team will provide a return authorisation and instructions on how to proceed.
  3. Ship Item: Carefully package the item and ship it back to us using a trackable shipping service.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5 business days. The credit will automatically be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds are granted if items are not returned in their original condition.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

Return Shipping Costs

  • Faulty or Incorrect Items: For defective or incorrect items, we will cover the cost of return shipping.
  • Change of Mind: For all other returns, you will be responsible for paying your own shipping costs.

Contact Information

For further assistance, please contact our customer service team:

  • Email: Admin@laserhill.co.uk
  • Phone: 07971 672733
  • Address: 51 Fennec Drive, Gateford, WOrksop, Nottinghamshire, S81 8GZ

We appreciate your understanding and cooperation. Thank you for shopping with Laserhill Creations.